1. Acceptance of Terms

By accessing and using the website of Hello San Diego Tours and booking our services, you agree to the following terms and conditions. Please read them carefully. If you do not agree, you should refrain from using our services.

2. Booking Policy

Reservation Requirements: All bookings are subject to availability and will only be confirmed upon receiving full payment or a deposit as specified during booking.

Age Requirement: All guests must be at least 18 years old to book, and minors must be accompanied by an adult during the tour.

Special Requests: Any special requirements or requests (dietary, accessibility, etc.) must be communicated at the time of booking. While we will strive to accommodate, we cannot guarantee that all requests will be met.

3. Payment Terms

Payment Method: Payments can be made via credit card, debit card, or other payment methods as specified on our website or booking system.

Full Payment Requirement: Full payment is required to confirm your booking unless stated otherwise. Payment plans, if applicable, will be communicated clearly at the time of booking.

4. Cancellation and Refund Policy

Cancellation by Guests:

Cancellations made more than 7 days before the tour date will receive a full refund minus any processing fees.

Cancellations made between 3-7 days before the tour date will receive a 50% refund.

Cancellations made less than 3 days before the tour date are non-refundable.

Cancellation by Hello San Diego Tours:

We reserve the right to cancel or reschedule any tour due to unforeseen circumstances such as weather, safety concerns, or insufficient bookings. In such cases, guests will be given the option to reschedule or receive a full refund.

5. Tour Conduct and Safety

Guest Responsibilities: Guests are expected to act responsibly and follow the tour guide’s instructions at all times. We reserve the right to remove any guest who is disruptive or jeopardizes the safety of the group without a refund.

Health and Safety: Guests should be in reasonably good health to participate in our tours. If you have any medical conditions that might affect your participation, please inform us before the tour.

6. Privacy and Data Protection

Hello San Diego Tours is committed to protecting your privacy. Your personal information collected during booking is used solely for the purpose of providing our services. We do not share or sell your information to third parties without your consent, except where required by law.

7. Limitations of Liability

No Warranties: While we strive to provide accurate information and high-quality services, Hello San Diego Tours makes no warranties regarding the completeness or accuracy of the information provided on our website or during our tours.

Assumption of Risk: By participating in our tours, you acknowledge and accept any associated risks. Hello San Diego Tours will not be held liable for any injury, loss, or damage incurred during our tours unless caused by gross negligence on our part.

8. Force Majeure

Hello San Diego Tours shall not be held liable for any delays, interruptions, or cancellations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, government restrictions, strikes, or other emergencies.

9. Changes to These Terms

We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our services following any changes constitutes acceptance of those changes.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms or the use of our services shall be resolved in the courts of California.

If you have any questions regarding these terms and conditions, please contact Hello San Diego Tours at [contact information].